Terms of Use

1About these terms

By downloading, installing or using LetterGrid ("the App"), you agree to these Terms of Use. If you don't agree, don't use the App. "Punginsoft", "we", "us" and "our" mean Punginsoft LLC, the developer of LetterGrid.

Our Privacy Policy explains what information we collect and how we use it, and it is part of these terms. Additional rules shown in the App, such as the conditions of a promotion, also apply when you use those features.

2Who can play

• You must be at least 13 years old, or older if your country requires a higher minimum age to use online services without a parent's consent.
• If you are under the age of majority where you live, your parent or guardian must agree to these terms on your behalf.
• You may not use LetterGrid if the law prohibits you from doing so, or if we have previously banned your account.
• You confirm that you are not located in a country that is subject to a U.S. Government embargo or that the U.S. Government has designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.

3Your account

• Signing in. You can play as a guest or sign in with Google, Apple or Facebook. Some features require you to sign in. If you play as a guest, your games and progress may be lost if you delete the App or switch devices.
• Keeping it secure. You are responsible for your account and for everything that happens under it. Keep your sign-in account secure, and contact us if you think someone else is using your LetterGrid account.
• Nickname and photo. Choose a nickname and profile photo that follow the rules in section 6. Don't impersonate anyone, and don't use a name that suggests you work for Punginsoft. We may change or remove a nickname or photo that breaks these terms.
• One owner. Don't sell, trade, share or transfer your account.
• Deleting your account. You can delete your account at any time from your Profile by tapping the ⋮ menu and choosing Delete Account. See our account deletion page for details.

4Your license to use LetterGrid

LetterGrid is licensed, not sold, to you. Punginsoft grants you a personal, limited, non-exclusive, non-transferable and revocable license to download, install and use the App on devices you own or control, for your own non-commercial entertainment, as permitted by the rules of the app store you got it from.

You may not, and may not help anyone else to:

• copy, sell, rent, lease, sublicense or distribute the App, or make it available to others;
• modify, translate, decompile, disassemble or reverse engineer the App, except where the law allows it despite this restriction;
• create or use unofficial versions of the App, or access our servers other than through the App;
• scrape or collect information from the App or about other players, whether manually or by automated means;
• remove or change any copyright, trademark or other notices in the App;
• use the App in any way that is unlawful or that breaks these terms.

5Fair play

Ratings, levels, leaderboards and puzzles only mean something if everyone plays fair. You may not:

• use bots, scripts, macros or other automated tools to play, or let software make moves for you;
• use hacks, cheats or modified versions of the App, or exploit bugs (please report them to us instead);
• manipulate ratings, levels, leaderboards or statistics, for example by playing against a second account of your own, deliberately losing games, or arranging results with other players;
• abuse promotions or rewards, for example by creating fake accounts to accept your own invitations;
• interfere with or disrupt the App, our servers or other players' games.

If we believe you have broken these rules, we may cancel games, adjust or reset ratings and statistics, remove you from leaderboards, take back rewards, and suspend or ban your account.

6Chat & player conduct

Whenever you chat with opponents or choose a nickname or profile photo, follow the App's chat rules: be kind, never give out personal information, and report suspicious or inappropriate behavior. You may not post or send anything that:

• harasses, bullies, threatens or intimidates anyone;
• is hateful or discriminatory, including on the basis of race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability or age;
• is sexually explicit, obscene, violent or graphic;
• promotes illegal activity, self-harm or dangerous behavior;
• is spam, advertising, a scam, phishing or any other kind of solicitation;
• contains personal information, such as a phone number, address, email address or social media account, whether yours or someone else's;
• impersonates any person or organization, including Punginsoft or its staff;
• infringes anyone's intellectual property, privacy or other rights;
• contains malware or links to harmful websites.

You can block chat with an opponent, block a player, or report a player from their profile. We review reports and may remove content, disable chat, or suspend or ban the accounts responsible. We may also filter chat messages and nicknames automatically.

We don't review content before other players post it, and we aren't responsible for what other players say or do. If you come across something offensive, please report it.

7Your content

"Your content" means anything you create or submit in LetterGrid, such as your nickname, profile photo, chat messages, the moves you play and words you suggest for the dictionary.

You keep ownership of your content. You give Punginsoft a worldwide, non-exclusive, royalty-free license to host, store, copy, format, display and distribute your content as needed to run, provide and improve LetterGrid. Our service providers may use it on our behalf for the same purposes. This includes:

• showing your nickname, photo, statistics and games to other players;
• delivering your chat messages to your opponents;
• turning positions from your games into puzzles that other players can solve, credited to your nickname;
• adding words you suggest to LetterGrid's dictionaries for all players.

When you delete your account, this license ends, except for content that has already been shared with other players, such as puzzles created from your games, and information we keep as described in our Privacy Policy.

You confirm that you have the right to submit your content and that it follows these terms.

8Dictionaries & Word Jokes

• Dictionaries. LetterGrid's word lists, definitions and pronunciations come from our own work and from third-party sources. They may be incomplete or contain mistakes, and they may include words that some people find offensive. The App's dictionary for each language decides which words are accepted. You can ask for a missing word to be added, but we decide which words to add or remove.
• Word Jokes. Word Jokes uses a third-party artificial intelligence service to write a short joke about a word you played. AI-generated jokes can be inaccurate, unfunny or inappropriate. A joke is only sent to your opponent if you choose to send it, and you are responsible for the messages you send. You can turn Word Jokes off in the App's settings.

9Ads, subscriptions & rewards

Ads

LetterGrid is free to play and supported by ads from third-party ad networks. We don't control and aren't responsible for advertisers' products, services or websites. Our Privacy Policy explains how ads use your information and the choices you have.

Remove Ads subscriptions

• LetterGrid offers optional Remove Ads subscriptions, with monthly, 6-month and yearly plans, that turn off ads while they are active. Prices are shown in the App before you buy and may vary by country.
• Payment is charged to your Google Play or Apple account when you confirm the purchase. Subscriptions renew automatically at the end of each period, and your account is charged for the renewal, unless you cancel at least 24 hours before the current period ends.
• You can manage or cancel your subscription at any time in the Google Play Subscriptions Center or in your Apple ID subscription settings, including from the Shop screen in the App. After you cancel, you keep your benefits until the end of the period you have paid for.
• Purchases are processed by Google Play or the Apple App Store. Refunds are handled by the store you paid through, under its refund policy. If we change a subscription's price, the store will notify you in advance as its rules require.
• To get your subscription on a new device, use Restore Purchases on the Shop screen.
• Deleting your account or the App does not cancel your subscription.

Invitation rewards

From time to time we may reward you for inviting friends, for example with a month of ad-free play once enough of the friends you invite join LetterGrid. Rewards have no cash value, can't be transferred, and are subject to the conditions shown in the App. We may change or end a promotion at any time, and we may take back rewards obtained by breaking these terms.

XP, ratings and levels

XP, ratings, levels, statistics and other in-game records are part of the game. They have no monetary value, are not your property, and can't be sold, exchanged or redeemed for money.

10Third-party services

LetterGrid works with third-party services, such as sign-in providers, app stores, ad networks and the AI service behind Word Jokes. Your use of those services is subject to their own terms and privacy policies, and we aren't responsible for them. The App may also link to third-party websites, which you visit at your own risk.

You must comply with any third-party terms that apply when you use the App, such as your wireless data service agreement. You are responsible for any charges from your mobile carrier or internet provider for data the App uses.

11Our rights in LetterGrid

The App and everything in it, including its software, game design, graphics, sounds and text, and the LetterGrid name and logo, belong to Punginsoft or its licensors and are protected by copyright, trademark and other laws. Apart from the license in section 4, these terms don't give you any rights in them.

If you send us ideas, suggestions or other feedback, we may use them without any obligation to you.

12Changes to LetterGrid

We are always working on LetterGrid. We may add, change or remove features, game modes and content, and release updates, some of which you may need to install to keep playing. Updates are part of the App and are covered by these terms. We may also suspend or discontinue the App, temporarily or permanently. We aren't obligated to provide any particular feature or to keep the App available.

13Suspension & termination

• You may stop using LetterGrid at any time, and you can delete your account in the App.
• We may suspend or terminate your account or your access to the App at any time, with or without notice, including if you break these terms, if the law requires it, or to protect other players or LetterGrid.
• When these terms end, your license ends and you must stop using the App. You may lose access to your account, games, ratings and statistics. If we terminate your account because you broke these terms, you are not entitled to a refund, except where the law requires one.
• Sections 7 and 11 and sections 14 to 18 continue to apply after these terms end.

14Disclaimers

LetterGrid is provided "as is" and "as available". To the fullest extent permitted by law, Punginsoft, on behalf of itself and its affiliates, licensors and service providers, disclaims all warranties, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We don't promise that the App will always be available, uninterrupted, secure or error-free, that it will work on every device, that its dictionaries and definitions are complete or accurate, or that your games, statistics or other data will never be lost. Games can be affected by connection, device or server problems, including in timed games.

Some jurisdictions don't allow these exclusions, so some of them may not apply to you. Where a warranty can't be disclaimed by law, Punginsoft, not the app store, is solely responsible for it.

15Limitation of liability

To the fullest extent permitted by law, Punginsoft and its affiliates, licensors and service providers are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, game progress or goodwill, arising out of or related to the App or these terms, even if we were told such damages were possible.

Our total liability for any claim related to the App or these terms is limited to the amount you paid for purchases in the App, or US$100 if you haven't bought anything.

Some jurisdictions don't allow these limitations, so they may not apply to you. Nothing in these terms limits any liability that can't be limited under applicable law.

16Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Punginsoft and its affiliates, officers, employees, agents, partners and licensors from any claims, losses and expenses, including reasonable attorneys' fees, arising from your use of the App, your content, your breach of these terms, or your violation of any law or the rights of others.

17App Store & Google Play terms

If you got LetterGrid from the Apple App Store

• These terms are between you and Punginsoft only, not Apple. Punginsoft, not Apple, is solely responsible for the App and its content.
• Your license allows you to use the App on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. Other accounts associated with you through Family Sharing or volume purchasing may also use it.
• Apple has no obligation to provide any maintenance or support for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the App. Any other claims, losses, liabilities, damages, costs or expenses caused by a failure to conform to a warranty are Punginsoft's responsibility, to the extent they are not disclaimed in these terms.
• Punginsoft, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your use of it, including product liability claims, claims that the App fails to meet any legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the App or your use of it infringes their intellectual property rights, Punginsoft, not Apple, is solely responsible for investigating, defending, settling and discharging that claim.
• The legal compliance statements in section 2 apply to you.
• Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept these terms, Apple has the right to enforce them against you as a third-party beneficiary.

If you got LetterGrid from Google Play

Your use of Google Play is also subject to the Google Play Terms of Service. Google is not a party to these terms and is not responsible for the App.

18Governing law & general terms

• Governing law. These terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict-of-law rules. If you are a consumer living in the EU, the UK or another country with mandatory consumer protection laws, you keep the protection of those laws.
• Talk to us first. If you have a problem with LetterGrid, please contact us first. Most issues can be resolved quickly that way.
• Entire agreement. These terms, together with the Privacy Policy and any additional rules shown in the App, are the entire agreement between you and Punginsoft about LetterGrid. They replace any earlier versions.
• Severability and waiver. If any part of these terms can't be enforced, the rest stays in effect, and that part will be applied as closely as the law allows. If we don't enforce a term right away, we don't give up our right to enforce it later.
• Transfer. You may not transfer your rights under these terms. We may transfer ours, for example as part of a merger or a sale of our business.
• Language. These terms are written in English. If we provide a translation, the English version applies if the two conflict.

19Changes to these terms

We may update these terms from time to time, for example when we add features or when laws change. We will update the "last updated" date above. If a change is material, we will tell you in the App at least 30 days before it takes effect. If you keep using LetterGrid after a change takes effect, you accept the updated terms. If you don't agree, stop using the App and delete your account.

20Contact us

Send questions, complaints or claims about LetterGrid or these terms to: